DELIVERY & RETURN POLICY
Delivery
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Free delivery is available for orders over $50 within Canada. Deliveries are made from 9:00 am on Monday to Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
International Shipping
We currently DO NOT offer international shipping.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. If your order arrives damaged in any way, please email us as soon as possible at info@cywawholesale.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.If you have any further questions, please don’t hesitate to contact us.
Return & Refund Policy
Thanks for shopping at CYWA Wholesale. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in its original packaging. Your item needs to have a receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are nonÂrefundable.If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us.